Refund Policy

This policy applies to paid Vamoset subscriptions. Vamoset is operated by Vamoset AS (organisation number 938 384 398), Bråtenlia 6, 1391 Vollen, Norway.

Cancellation

You can cancel at any time. Where you cancel depends on where you subscribed:

• In the Vamoset web app (app.vamoset.com, billed by Paddle): sign in at app.vamoset.com, open Settings → Subscription → "Manage subscription" and cancel in Paddle's subscription portal. The Vamoset iOS and Android apps cannot cancel a web subscription.
• In the Vamoset iOS app (billed by Apple): in your App Store subscriptions, on iPhone under Settings → your name → Subscriptions.
• In the Vamoset Android app (billed by Google Play): in the Play Store under Payments & subscriptions → Subscriptions.

When you cancel:

• Your subscription remains active until the end of your current billing period.
• You will not be charged again after cancellation.
• If you cancel during a free trial, you keep the plan until the trial ends and are never charged.
• Your account goes back to Free when the billing period ends, unless you still have another active plan.
• Your data (tournaments, series, stats) is preserved. Nothing is deleted.

Deleting your Vamoset account is not the same as cancelling. It ends a web subscription immediately, with no refund for the rest of the period, and it does not cancel an App Store or Google Play subscription: cancel those with Apple or Google first, or they keep renewing.

Refunds

Payments made in the Vamoset web app (app.vamoset.com) are processed by Paddle, our merchant of record. Paddle handles billing, invoicing, and refund processing on our behalf.

• Free trial: nothing is charged during a free trial, so there is nothing to refund. Cancel before the trial ends and you are never charged.
• Within 14 days of a payment: you can request a refund within 14 days of any payment, including a renewal. Paddle decides each request under Paddle's refund policy.
• After 14 days: refunds are not normally given. If something went wrong on our side (you were charged incorrectly or the service was significantly unavailable), contact us and we will review your case.
• Your legal rights as a consumer are not affected.

Subscriptions purchased inside the Vamoset iOS app are refunded by Apple under the Apple Media Services Terms and Conditions. Request those through Apple at reportaproblem.apple.com. We cannot process them. Subscriptions purchased inside the Vamoset Android app are refunded by Google Play; request those from your Google Play order history.

How to request a refund

Refunds for web subscriptions are handled by Paddle, our merchant of record, under Paddle's refund policy. Request one from the support link in your Paddle receipt, from "Manage subscription" in the web app's Settings, or at paddle.net. If something went wrong on our side (you were charged for a plan you do not have, or the service did not work), email info@vamoset.com and we will help, including by asking Paddle to refund you.

Price changes

If we increase subscription prices, existing subscribers will be notified at least 30 days in advance. You may cancel before the new price takes effect. If you do not cancel, the new price will apply at your next renewal.

Contact

For any billing or refund questions, contact us at info@vamoset.com.